Knowledge Base

Knowledge Base

The Knowledge Base has 236 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Device Support
  2. Connectivity Device Troubleshooting Tips
  3. Device Specific Articles Devices that Work with Iris
  4. Non-Iris Devices Does Iris support X10 devices?
  5. Device Specific Articles Duraflame (Twinstar) Portable Infrared Heater
  6. Device Specific Articles EnergySmart Electric Water Heater Controller
  7. Device Specific Articles First Alert Smoke & Smoke/CO Detector
  8. Device Specific Articles GE In-Wall Light Switches, Dimmers & Fan Switches
  9. Device Specific Articles GE In-Wall White Electrical Outlet
  10. Device Specific Articles GE Plug-In Indoor & Outdoor Switch Modules
  11. Device Specific Articles Genie Aladdin Connect
  12. More...
  1. Device Support - Supporting Articles
  2. Does Lowe's sell batteries for my various Iris devices
  3. How do I adjust the brightness or color setting on my smart light bulb?
  4. How Do I Set Up or Change a Schedule for My Device?
  5. How do I set up or change the wireless network settings for my Iris camera?
  6. How do I turn my Iris Next Gen door chimes on and off?
  7. Next Generation Iris Video Resources
  8. What do I do to create a schedule for several devices at once?
  9. What do the various blinking light patterns mean on the front of the Next Gen Iris Hub?
  10. Where can I find my Hub ID?
  1. App Support
  2. App Introduction - App Dashboard
  3. App Introduction - Cards
  4. App Introduction - Favorites
  5. App Introduction - Rules
  6. App Introduction - Scenes
  7. Cards - Alarm Card
  8. Cards - Camera
  9. Cards - Care
  10. Cards - Climate
  11. Cards - Doors & Locks
  12. More...
  1. App Support - Supporting Articles
  2. Can I Change the Font Size of the Iris App?
  3. How Do I Change the Background Color of the Iris App?
  4. How to resolve an instance where Version 2.1 of the Iris app crashes when running iOS
  5. Wi-Fi Smart Switch Pairing Issues for Android Users
  1. Plans and Service Information
  2. Service Plans Am I locked into a long-term contract with Iris?
  3. Billing Can I change payment method and billing information on my account?
  4. Billing Can I pay my Iris bill in a Lowe's store?
  5. Service Plans How can I upgrade my service?
  6. Service Plans How do I cancel (terminate) my service? What happens?
  7. Alarm Functionality How Do I Download the Professional Monitoring Certificate?
  8. Alarm Functionality How do I Enter the Permit Code in my IRIS App/Web UI?
  9. Alarm Functionality How do I minimize false alarms?
  10. Billing How does billing work when I have more than one place?
  11. Alarm Functionality How does Iris compare with a traditional monitored security system?
  12. More...
  1. Getting Started with Iris
  2. Can I connect the Iris Hub to my wireless router?
  3. Can I connect the Iris Hub wirelessly? I thought it was wireless?
  4. Can I get Iris professionally installed?
  5. Can I install Iris or Iris devices myself? How long does it take to install?
  6. Can I install the Iris Hub or add devices using a mobile app?
  7. Do I need a land line phone in my home?
  8. Do I need any special equipment, computers or software to install Iris?
  9. How do I get started?
  10. How do I know if my device is paired to the Iris Hub?
  11. If I forget to pair a device during set up, can I add it later?
  12. More...
  1. Iris FAQs
  2. How to handle returns
  3. Installation and Getting Started Questions
  4. Insurance Provider Partnerships
  5. Iris Cellular Services FAQs
  6. Overview of Iris by Lowe's
  7. Requirements for an Iris System
  8. Warranties & Repairs
  1. Iris FAQs - Supporting Articles
  2. Requirements All I have is dial-up Internet service. Will that work?
  3. Insurance Provider Partnerships Can I get a home owner's or renters insurance discount if I have Iris?
  4. Warranties & Repairs Can I order parts and repair a device myself?
  5. Returns Can I return my kit or devices for a refund?
  6. Warranties & Repairs Can I send Iris products in for repair?
  7. Requirements Do I need to have a smart phone to use Iris?
  8. Warranties & Repairs Does Iris offer a warranty?
  9. General Questions Does Iris work with Amazon Echo?
  10. General Questions Does Iris work with Apple HomeKit?
  11. Warranties & Repairs Does Lowe's offer extended protection or product replacement plans on Iris products?
  12. More...
  1. Iris Updates & News
  2. Where Can I Find New Release Information?
  1. Web UI Support
  2. What Can I Expect From The First Wave of the Web Portal?

SUPPORT

Help & Resources for
Your Iris Smart Home

To check the status of the Iris platform, click here.

Contact Us

Questions about Iris? Call us now for immediate assistance.
Hours of operation: 8am – 1am EST

1-855-469-IRIS