Pairing an Iris Contact Sensor to the Iris Hub
Step 1: In the Iris app, go to the upper-right Add (+) menu, then Device
Step 2: If searching by “Brand” select “Iris,” then “Contact Sensor.” If searching by “Category,” select “Cameras & Sensors” then “Contact Sensor.”
Note : The sensors should be about ¼ inch apart to work.
Step 3: Remove the battery tab labeled “Remove to Pair”. The sensor's blue LED will flash while searching for the hub. The hub will triple beep when pairing is complete.
Factory Reset Instructions
You should perform a factory reset when the device has been force removed from the app or the device is having pairing and/or connectivity issues.
Step 1: Remove the battery and wait ten seconds.
Step 2: Using a paper clip, press and hold the reset button while reinserting the battery. Hold for an additional two seconds and release. The contact sensor should begin blinking blue.
Note: The reset button is a small black button above the battery.
Step 3: To repair the device put the hub in pairing mode to by going to the dashboard and tapping on the upper-right Add (+) menu in the app, and then Device.
Step 4: The contact sensor will flash green and the hub will triple beep once pairing is complete.
Troubleshooting: Device Will Not Pair
Step 1: Verify the device you are attempting to pair is located in the same room as your hub.
Step 2: Make sure your hub is in pairing mode by checking to see if there is a blinking green light on the hub. If it is not in pairing mode, try re-selecting the device you are pairing in the app. If this does does not cause the hub to blink green, go ahead and reboot the hub by holding down the red button on the back of the hub approximately 3 seconds. Once the hubs light goes back to solid green, re-attempt the repairing process in the app.
Step 3: If the first two steps fail, follow the factory reset and repairing steps for your given device shown above.
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