Iris Care Pendant

Iris Care Pendant

Iris Care Pendant

Lowe's Item #690403
Manufacturer Model # 3455-L
Battery - CR-2450 (1x) - Lowe's Item # 744185
Type of Wireless Communication - ZigBee HA 1.2

Pairing a New Device

Step 1: In the Iris app, tap the plus sign, then "Device."

Step 2: If searching by “Brand” select “Iris,” select “Care Pendant.” If searching by “Category,” select “Care” then select “Care Pendant.”

Tip: You might want to check to make sure the green light is flashing on the hub. This means it’s in pairing mode.

Step 3: Insert the battery so the plus sign is facing you. Put the cover on and tighten with a coin. The Care Pendant's LED will blink while searching for the hub. The hub will triple beep when pairing is complete.



Factory Reset Instructions
 
You may need to reset the device if it has been force removed from the app or the device has pairing and/or connectivity issues.
 
Step 1: Use a coin to twist open the back of the Care Pendant. Remove the battery and wait ten seconds

Step 2: Hold the button down while re-inserting the battery. Once the battery is installed push the big red button eight times with one second between each press.


Step 3: To repair the device put the hub in pairing mode to by taping on the plus sign in the app, and then “Device”.

Step 4: If searching by “Brand” select “Iris,” select “Care Pendant.” If searching by “Category,” select “Care” then select “Care Pendant.”

Tip: You might want to check to make sure the green light is flashing on the hub. This means it’s in pairing mode.

Step 4: The hub will triple beep once pairing is complete.
 


FAQ

Next Gen - What if my hub does not have enough range to reach all of my devices?

Troubleshooting

Device Will Not Pair

Step 1: Verify the device you are attempting to pair is located in the same room as your hub.

Step 2: Make sure your hub is in pairing mode by checking to see if there is a blinking green light on the hub. If it is not in pairing mode, try re-selecting the device you are pairing in the app. If this does does not cause the hub to blink green, go ahead and reboot the hub by holding down the red button on the back of the hub approximately 3 seconds. Once the hubs light goes back to solid green, re-attempt the repairing process in the app.

Step 3: If the first two steps fail, follow the factory reset and repairing steps for your given device shown above. 

Technical Specifications
  • Power
    • Rated: 3V
    • Battery: CR-2450 (1x)
    •  Life: Up to 2 years
  • ​​Environmental
    • ​Operating Temperature: 0° to 40°C
  • Wireless RF Protocol
    • Protocol: ZigBee HA 1.2
    • TX Strength: +3 dBm
    • RF Channels: 16
    • Range: 130 ft. (40m) LOS
  • ​Compatibility
    • The Lowe's Iris Contact Sensor is fully ZigBee HA 1.2 certified and will work with other open ZigBee HA 1.2 certified systems.
  • ​Alias
    • ​Panic Button
    • Care Button
Download the full Spec Sheet here:pdf Care Pendant
 
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Topic Information
  • Topic #: 30143-543
  • Date Created: 12/05/2015
  • Last Modified Since: 01/29/2018
  • Viewed: 39905

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